FAQ

We’re excited to get your PRYVO pieces to you.

PRYVO works with trusted fulfilment and supplier partners to bring you a wider range of products. Because different products may be fulfilled from different locations, items from the same order may arrive separately and at different times.

Order Processing

Once your order is placed and payment is confirmed, we begin processing it with the relevant fulfilment partner.

Processing times may vary depending on the product, supplier, stock availability, and order volume.

Delivery Times

Estimated delivery times are provided at checkout where available. Delivery times can vary depending on:

• Product and supplier
• Stock availability
• Shipping destination
• Courier or carrier delays
• Peak periods and unexpected circumstances

Why Might My Order Arrive Separately?

If your order contains products supplied by different fulfilment partners, your items may be shipped in separate packages.

This means:

• One product may arrive before another.
• You may receive multiple tracking numbers.
• Packages may be delivered on different days.
• Some items may take longer because of supplier processing or stock availability.

Don’t worry if your order doesn’t arrive all at once — your remaining items may still be on their way.

If an item becomes temporarily unavailable or there is an unexpected fulfilment issue, delivery may take longer than the original estimate. We will do our best to keep you informed where tracking or updated information is available.

Tracking Your Order

Where tracking is provided, tracking information will be sent to the email address used when placing your order.

If you receive multiple tracking numbers, this means your order has been shipped in separate packages.

Need Help?

If your order is taking longer than expected or you have questions about your delivery, please contact us at hello@pryvowear.com and include your order number.

We’re here to help.

PRYVO

Built to move different. Beyond the ordinary.